Ascent Research is committed to handling personal information responsibly and transparently. This Privacy Policy applies to information collected through our website and through related commercial, technical support, and customer service interactions.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1 Information We Collect
We may collect personal information directly from you, automatically through your use of our website, or from service providers involved in processing your request or order.
Information you provide
- Contact information, such as your name, email address, telephone number, institution, department, and business address.
- Account information, including login credentials and account preferences.
- Billing, shipping, transaction, and order-related information.
- Information included in quote requests, product inquiries, technical support requests, and other communications.
- Records relating to purchases, invoices, shipments, product support, complaints, and warranty or replacement requests.
Information collected automatically
- IP address and general device or network information.
- Browser type, operating system, and device type.
- Pages viewed, referring pages, and website interaction data.
- Cookie identifiers and similar technical information.
2 How We Use Your Information
We may use personal information to:
- Process and fulfill purchases, payments, and shipments.
- Create and manage customer accounts.
- Prepare quotations, invoices, and order documentation.
- Respond to product, technical, and customer service inquiries.
- Provide order status, shipping, and service communications.
- Maintain and improve our website, products, and services.
- Detect and prevent fraud, misuse, and security incidents.
- Comply with applicable tax, customs, export control, regulatory, accounting, and legal requirements.
- Send marketing communications where permitted or where you have provided consent.
3 How We Share Your Information
We may disclose personal information only where reasonably necessary for legitimate business operations, order fulfillment, legal compliance, or protection of our rights.
Recipients may include:
- Shipping carriers, freight forwarders, customs brokers, and other logistics providers.
- Payment processors, banks, accounting providers, and fraud prevention providers.
- Website hosting, information technology, analytics, email, and customer support providers.
- Affiliates and authorized business partners involved in processing orders or providing customer service.
- Government agencies, customs authorities, courts, regulators, or law enforcement authorities where disclosure is required by law.
- Professional advisers, including legal, accounting, insurance, and compliance advisers.
Service providers are permitted to use personal information only for the services they provide to us and subject to applicable contractual and legal obligations.
5 Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
- Encrypted website connections using SSL/TLS.
- Access controls for systems containing personal information.
- Account authentication and security monitoring.
- Limiting access to employees and service providers who require the information for legitimate business purposes.
No method of electronic transmission or storage is completely secure. We therefore cannot guarantee absolute security.
6 International Data Transfers
Ascent Research serves customers and works with service providers in multiple countries. Personal information may therefore be transferred to, stored in, or processed in a country other than the country in which it was originally collected.
Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections or other legally recognized transfer mechanisms.
7 Your Privacy Rights and Choices
Depending on your location and applicable law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of certain personal information.
- Request restriction of or object to certain processing.
- Request a portable copy of eligible personal information.
- Withdraw consent where processing is based on consent.
- Opt out of marketing communications.
These rights may be subject to legal exceptions, identity verification, and record-retention requirements. We may retain certain information where necessary to complete transactions, comply with law, resolve disputes, or protect legal rights.
To submit a privacy request, contact us at info@ascentresearch.com .
8 Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, customs, regulatory, dispute resolution, and legal compliance.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
Marketing contact information may be retained until you unsubscribe, withdraw consent, or request deletion, subject to any information we must retain to record and respect your communication preferences.
9 Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technologies, services, or legal obligations.
When we make changes, we will post the revised policy on this page and update the “Last updated” date shown above. Material changes may also be communicated through other appropriate channels.
10 Contact Us
For questions about this Privacy Policy or requests relating to your personal information, please contact:
Ascent Research Inc. Email: info@ascentresearch.com Telephone: +1 478 887 3713